1. 7-Day Free Trial Policy
Every new print shop registered on InkMate receives a complimentary 7-day full Pro trial with unlimited print orders, WhatsApp bot access, and desktop printer spooling.
We do not require credit card or payment information to start your trial. You will never be charged automatically upon trial completion. If you choose not to subscribe to a paid tier at the end of 7 days, your account seamlessly transitions to the free Starter tier with no penalty or charges.
2. Monthly SaaS Subscriptions
Monthly plans (such as Pro Shop at ₹499/month or Business Fleet at ₹899/month) are billed every 30 days in advance:
- Cancellation Anytime: You may cancel your monthly subscription at any time directly through your merchant dashboard under the Billing tab.
- Access Until Period End: When you cancel, your paid features remain active until the end of your current 30-day billing cycle. No further automatic renewals will occur.
- Partial Month Usage: We do not offer prorated refunds for partial months of service once the billing cycle has begun.
3. Annual Plans & Lifetime Licenses (Hardware Guarantee)
We want every print shop owner to be completely confident that InkMate functions reliably with their physical printer fleet (Canon, HP, Epson, Konica Minolta, Brother, or Ricoh):
- 7-Day Hardware Compatibility Refund Window: If you purchase an Annual Plan (₹3,999/yr Pro or ₹7,999/yr Fleet) or a Lifetime License (₹9,999 Single or ₹21,999 Fleet) and our engineering support team is unable to connect your printers or make the spooler work on your shop computer, you are eligible for a 100% full refund within seven (7) days of purchase.
- Technical Verification: To qualify for the compatibility refund, you must allow our dedicated support team one remote assistance session via phone, AnyDesk, or WhatsApp to inspect printer drivers and verify the issue.
- After 7 Days: Due to the digital licensing and deployment of WhatsApp server numbers, annual plans and lifetime buyout licenses are non-refundable after the 7-day initial compatibility window.
4. Physical Merchandising Kits (Countertop Acrylic Standees)
Complimentary physical acrylic counter standees and sticker kits are dispatched to annual subscribers and lifetime license holders across India:
- Damaged in Transit: If your acrylic standee arrives cracked, scratched, or broken during courier transit, notify us within 48 hours of delivery with a photograph of the damaged item. We will ship a free replacement kit at no additional cost.
- Incorrect QR or Details: If the printed QR code or shop slug on your standee does not match your registered store, we will re-manufacture and express-ship a corrected kit immediately.
- Standalone Purchases: Standalone kit orders (₹599) cannot be canceled once handed over to the courier partner for delivery.
5. Refund Processing Timeline
Once a refund is approved by our billing team:
- The refund is initiated within 24 business hours through our payment gateway partner (Razorpay).
- The refunded amount will reflect in your original payment method (Bank Account, UPI ID, Debit Card, or Credit Card) within 5 to 7 working days, depending on your issuing bank's settlement schedule.
- You will receive an automated email and SMS notification confirming the refund transaction ID.
6. How to Request a Cancellation or Refund
To request assistance with billing or initiate a refund under our hardware compatibility guarantee:
You can also contact our support desk directly via our Contact page.